OK

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1. Introduction

OK Hotel (operated by PRIVATIZĀCIJAS SABIEDRĪBA Ltd, "we," "us," "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, make a booking, or stay at our property.

 

2. Data We Collect  

We collect and process personal data necessary to provide our services, including:

- Name, contact details (email, phone number), and payment information for bookings.

- Identification details as required by law for hotel check-ins.

- Information collected through our website, such as cookies, IP addresses, and browser type.

- CCTV footage recorded for security purposes within our premises.

- Any additional information provided by guests voluntarily, such as preferences for stays or special requests.

 

3. How We Use Your Data

We process your data to:

- Facilitate and manage hotel bookings and payments.

- Provide customer support and respond to inquiries.

- Improve our website functionality, services, and user experience.

- Ensure the safety and security of our guests, staff, and property through CCTV monitoring.

- Comply with legal obligations and regulatory requirements.

- Send promotional offers and updates when consent is given.

 

4. Data Sharing and Security

We do not sell or rent personal data. We may share data with:

- Third-party booking platforms and payment processors to complete reservations.

- Legal authorities if required by law.

- Security services to enhance guest and staff safety.

- Marketing and analytics service providers to improve our offerings.

 

We implement robust security measures, including encryption and secure storage, to protect your personal data from unauthorized access, alteration, or loss.

 

5. Third-Party Service Providers

Our website is hosted on the Wix.com platform, and we utilize Cloudbeds as our Property Management System (PMS) and Customer Management System (CMS). These third-party service providers may process and store your data. Specifically:

 

-Wix.com: Your personal information may be stored in data centers located in the United States of America, Ireland, South Korea, Taiwan, and Israel. We ensure that data transfers comply with applicable data protection laws and that appropriate safeguards are in place. [Learn more]

 

-Cloudbeds: Guest and account data are securely stored on Amazon AWS servers. All production applications are hosted within AWS's US-West-2 Region (Oregon) and utilize multiple availability zones for redundancy and reliability. [Learn more]

 

6. International Data Transfers  

Given the global nature of our third-party service providers, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers are conducted in compliance with the General Data Protection Regulation (GDPR) and that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

 

7. CCTV Monitoring  

Our property is monitored by CCTV for security purposes. Footage is stored securely and accessed only by authorized personnel. We retain recordings for a limited period unless required for investigations or legal compliance. CCTV is used strictly for safety and operational security.

 

8. Data Retention  

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. Booking and financial data are stored in accordance with accounting regulations.

 

9. Your Rights

You have rights regarding your data, including:

- Accessing, correcting, or deleting your personal information.

- Withdrawing consent where applicable.

- Objecting to certain types of data processing, including marketing.

- Requesting a copy of your data.

 

To exercise your rights, please contact us at ek@okhotel.lv.

 

10. Cookies and Website Tracking

We use cookies to enhance user experience on our website. Cookies are small text files stored on your device that help us recognize repeat visitors, analyze site traffic, and improve services. By using our website, you consent to our use of cookies.

 

11. Types of Cookies We Use  

- Essential Cookies: Necessary for website functionality, such as enabling secure logins and transactions.

- Analytical Cookies: Help us understand website traffic patterns and improve user experience.

- Marketing Cookies: Used for personalized advertising and promotions.

- Third-Party Cookies: Some cookies may be set by external services, such as analytics providers and social media platforms.

 

You can manage cookie settings through your browser. Disabling cookies may affect website performance.

 

12. Embedded Content  

Our website includes embedded content, such as Google Maps, to provide interactive features. This content may collect data about you, use cookies, and monitor your interaction with the embedded content. Google's Privacy Policy governs the data collected by Google Maps. [Learn more]

 

13. Changes to This Policy  

We may update this policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

 

14. Contact Us

For any questions regarding this policy or your data, please contact us at:

 

PRIVATIZĀCIJAS SABIEDRĪBA Ltd  

Legal Address: Brivibas Street 144, Riga, Latvia, LV-1012  

Hotel Address: Slokas Street 12, Riga, Latvia, LV-1048  

Email: ek@okhotel.lv  

Phone: +371 67860050